Terms of Service

1. Acceptance of Terms

By accessing or using this website (“Site”) and purchasing products from us (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using the Site immediately.

2. Eligibility & Account Registration

  1. Eligibility: You must be at least 18 years old or have reached the age of majority in your jurisdiction to make a purchase.
  2. Account Creation: When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for all activity that occurs under your account and for keeping your login credentials confidential.
  3. Prohibitions: You agree not to use the Site for any illegal or unauthorized purpose and must comply with all local, state, federal, and international laws governing online conduct and acceptable content.

3. Orders & Contract Formation

  1. Order Process: Once you place an order, you will receive an email acknowledging receipt of the order. This email does not constitute acceptance of your order. We formally accept your order when we send you a confirmation email stating the items have been dispatched.
  2. Right to Refuse: We reserve the right to refuse or cancel any order at our discretion, including for inaccuracies, product availability, or suspected fraudulent or illegal activity. Any payment made will be refunded if we cancel your order.
  3. Order Accuracy: You are responsible for ensuring the accuracy of your order details, including shipping address, product selection, and payment method.

4. Pricing & Payment

  1. Pricing: All prices displayed on the Site are in Thai Baht (THB) or another specified currency. We strive to ensure accurate pricing, but we reserve the right to correct any errors.
  2. Payment Methods: We accept various payment methods (e.g., credit cards, PayPal, bank transfers). By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
  3. Taxes & Duties: Prices may not include taxes, customs, import duties, or other charges required by the destination country. You are responsible for paying any such additional costs.

5. Shipping & Delivery

  1. Shipment Origin: Orders ship from Thailand. Shipping costs, delivery estimates, and available courier options will be provided during checkout.
  2. International Shipping: When ordering from outside Thailand, you acknowledge that you must comply with all laws and regulations of the destination country. Additional customs clearance procedures may cause delivery delays, which are beyond our control.
  3. Risk of Loss: Risk of loss and title for products pass to you upon delivery by the carrier to the address specified in your order.
  4. Customs & Duties: You are responsible for any customs fees, import duties, and taxes imposed by your local authorities. We are not liable for any items rejected or confiscated by customs in your country.

6. Product Description & Accuracy

  1. Product Information: We strive to provide detailed and accurate product descriptions, including materials, ingredients, sizes, and other characteristics. However, minor variations in color or appearance may occur due to digital images or batch differences.
  2. Availability: Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

7. Returns & Refunds

  1. Return Eligibility: We accept returns for most products within a specified number of days (e.g., 14 or 30 days) after delivery, provided items are unused, undamaged, and in their original packaging. Exceptions may apply for perishable or personalized goods.
  2. Return Process: To initiate a return, please contact our customer support with your order details. We will provide instructions for returning the item(s). Return shipping costs may be your responsibility unless the return is due to our error.
  3. Refunds: Refunds are processed using the original payment method once we receive and inspect the returned item. Processing times may vary based on your bank or payment provider.

8. Intellectual Property

  1. Ownership: All content on the Site, including text, graphics, logos, images, and software, is owned or licensed by us and is protected by intellectual property laws.
  2. Limited License: You are granted a limited, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or otherwise exploit any part of the Site without our express written consent.

9. User Conduct

You agree not to:

  • Post or transmit any unlawful, threatening, defamatory, obscene, or otherwise objectionable content.
  • Use the Site in any manner that could disable, overburden, or impair our services.
  • Attempt to gain unauthorized access to our systems or networks.
  • Collect or store personal data about other users without their express permission.

10. Disclaimer of Warranties

  1. Use at Your Own Risk: You expressly agree that your use of the Site and purchase of products are at your sole risk.
  2. No Warranty: We make no warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of our products or services.
  3. Health & Safety: For any herbal or health-related products, consult with a qualified professional before use. We do not guarantee any medical or health benefits.

11. Limitation of Liability

To the fullest extent permitted by applicable law, we and our affiliates, officers, directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the Site or purchase of products.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, damages, or losses arising out of or related to your violation of these Terms or misuse of the Site.

13. Governing Law & Dispute Resolution

  1. Governing Law: These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.
  2. Dispute Resolution: Any dispute, claim, or controversy arising out of or in connection with these Terms shall first be resolved amicably through negotiation. If the parties cannot resolve the dispute, it shall be submitted to the courts of Thailand, unless another jurisdiction is required by applicable consumer protection laws.

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of those changes.

15. Termination

We may terminate or suspend access to our Site or services at any time, without prior notice or liability, for any reason. Provisions that by their nature should survive termination (e.g., Limitation of Liability, Indemnification) will remain in effect.

16. Entire Agreement & Severability

These Terms, along with any policies or legal notices on the Site, constitute the entire agreement between you and us. If any provision is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have any questions or concerns regarding these Terms, or for any other inquiries, please contact us at:

Thephi Tea
Email: support@thephitea.com
Mailing Address: [55, Hod Road, Sutep Sub-District, Mueang Chiang Mai District, Chang Wat Chiang Mai 50200]

By using this Site and ordering our products, you acknowledge that you have read, understood, and agree to these Terms of Service.

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