Refund and Returns Policy

We at Thephi Tea are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, our refund and return policy is outlined below for your convenience. For any queries, feel free to contact us at support@thephitea.com.

30-Day Return Policy

You have 30 days from the date you receive your tea to request a return.

Eligibility Criteria:

The tea must be in the same condition as when you received it.
It should be unopened, unused, and in its original packaging.
A receipt or proof of purchase is required.

To initiate a return, email us at support@thephitea.com. Upon approval of your return request, we will provide detailed instructions on how and where to send your package. Items sent without prior authorization will not be accepted.

For any questions regarding returns, please contact us at support@thephitea.com.

Damages and Issues

We encourage you to inspect your order upon receipt. If you discover that your tea is defective, damaged, or if the wrong item was sent, please contact us immediately at support@thephitea.com. We will evaluate the situation and resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

Opened or partially used tea packages.
Custom or personalized tea blends.

For specific concerns about your tea, please reach out to us.

Exchanges

The fastest way to get what you need is to return your current item (if eligible). Once the return is approved, you can make a separate purchase for the desired tea.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without justification. To qualify, the tea must meet the following criteria:

It must be in the same condition as when received.
It should be unopened, unused, and in its original packaging.
Proof of purchase is required.

Refunds

Once we receive and inspect your returned tea, we will notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card company. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@thephitea.com.

We value your trust and look forward to serving you better with every purchase!